Terms of Use

Acceptance of These Terms

By visiting or using this website, you agree to these Terms of Use and to any policies we reference here, including our Privacy Policy. If you do not agree with any part of these terms, please do not use the site.

These terms apply to every visitor. If you are using the site on behalf of an organization, you confirm that you have the authority to accept these terms for that organization.

Permitted Use and Your Conduct

You may use this website for lawful, personal, and informational purposes, such as learning about our services, our locations, and how to contact us or request an intake.

When you use the site, you agree not to:

• Use the site for any unlawful purpose or in any way that violates these terms.
• Attempt to disrupt, damage, or interfere with the site, its servers, or its security features.
• Try to gain unauthorized access to any part of the site, any accounts, or any connected systems.
• Use automated tools, such as bots or scrapers, to collect information from the site without our written permission.
• Submit false, misleading, or harmful information through the contact or intake form, or use it to send spam or malicious content.

Intellectual Property

The content on this website, including text, graphics, page design, our practice name, and our lighthouse logo, is owned by Restoration Pointe Counseling Center LLC or used with permission. It is protected by copyright, trademark, and other laws.

You may view and print pages from the site for your own personal, non-commercial use. You may not copy, reproduce, republish, distribute, modify, or reuse our content or branding for any other purpose without our prior written permission.

Not Medical or Mental-Health Advice

This website is provided for general informational purposes only. Its content is not medical or mental-health advice and is not a substitute for professional diagnosis, treatment, or care from a qualified provider. Always speak with a licensed professional about your specific situation before making decisions about your health or care.

Using this website, reading its content, or submitting the contact or intake form does not create a therapist-client relationship or any other professional relationship between you and Restoration Pointe or Alicia M. Rincones. A professional relationship begins only after you complete our intake process and both parties enter into a written agreement for services.

Because no professional relationship is formed by using the site, information you send through the website is not protected as a confidential treatment record. Please do not share sensitive clinical details through the contact or intake form.

Not for Emergencies

This website is not a crisis service and is not monitored around the clock. Do not use it to request urgent help.

If you or someone you know is in crisis or thinking about self-harm, call or text 988 to reach the Suicide and Crisis Lifeline, or dial 911. In a medical emergency, dial 911 or go to your nearest emergency room.

Third-Party Links

Our website may include links to third-party websites and services, such as a Psychology Today profile or Google Maps directions to our offices. We offer these links only for your convenience.

We do not control and are not responsible for the content, accuracy, availability, or practices of any third-party site. Visiting a linked site is at your own risk, and that site's own terms and policies will apply to your use of it.

Disclaimer of Warranties

This website and its content are provided "as is" and "as available," without warranties of any kind, whether express or implied. To the fullest extent allowed by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not promise that the site will always be accurate, complete, current, secure, or free of errors or interruptions. You use the site and rely on its content at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Restoration Pointe Counseling Center LLC, its owner, and its staff will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, this website or its content.

This limitation applies even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Indemnification

You agree to defend and hold harmless Restoration Pointe Counseling Center LLC, its owner, and its staff from any claims, losses, or costs, including reasonable attorney fees, that arise from your misuse of the website or your violation of these Terms of Use.

Governing Law and Venue

These Terms of Use are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. Restoration Pointe is licensed to provide counseling in the Commonwealth of Virginia, including telehealth throughout the Commonwealth.

Any dispute relating to these terms or to your use of the site will be handled exclusively in the state or federal courts located in the Commonwealth of Virginia, and you consent to their jurisdiction.

Changes to These Terms

We may update these Terms of Use from time to time as our website, services, or legal requirements change. When we make changes, we will update the effective date shown below.

Any updated terms take effect once posted on this page. Your continued use of the site after changes are posted means you accept the revised terms. The current version is effective as of July 14, 2026.

Contact Us

If you have questions about these Terms of Use, please reach out to us:

• Restoration Pointe Counseling Center LLC
• Norfolk office: 1225 W. 25th Street, Norfolk, VA 23508
• Newport News office: 11815 Fountain Way, Suite 300, Newport News, VA 23606
• Telehealth available throughout Virginia
• Phone: (757) 735-5958
• Email: RestorationPointeCounseling@gmail.com